Information for Tenants
Please see below for some important updates from McLean Property Services regarding the Coronavirus, and what we’re doing to help our tenants.
Health and Wellbeing
In times like this everyone’s main priority needs to be the health and wellbeing of themselves and loved ones, therefore, we are doing our upmost to play our part in following Government guidelines on the management of Coronavirus.
Repairs & Contractors
We have received clarity from the Government for the appropriate procedures that should be undertaken by agents and landlords with the best interest of all parties in mind. This includes relevant safety checks.
You will be asked the following questions prior to us instructing works –
- Do you or anyone occupying the property have any symptoms of Coronavirus infection (COVID-19) however mild? (symptoms include a new continuous cough and/or high temperature)
- Are you or anyone occupying the property in the process of being tested for Coronavirus infection (COVID-19)?
- Are you or anyone in the property self-isolating due to suspecting Coronavirus infection (COVID-19)? Have you or anyone occupying the property been in contact with anyone who has tested positive for coronavirus infection (COVID-19)?
- Could you or anyone occupying the property be considered higher risk of severe illness due to Coronavirus (COVID-19)? If you are unsure if you fall into this category please visit – https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults
Whilst we appreciate that both landlords and tenants alike would like all maintenance completing within quick timeframes, we also have a duty of care in protecting everyone’s health and following government guidelines therefore, we will not be undertaking any maintenance that isn’t an absolute necessity. Please consider this before reporting and do not be offended should we close an ongoing issue, we assure you that once it is safe to do so we will re-open the issue.
On the advice of ARLA we are cancelling all planned inspections until we are advised it is safe to renew.
If you have recently submitted a notice to vacate and wish to retract this, please do not hesitate in contacting us.
Office & Homeworking
Due to the importance & continuity in the management during this difficult period, we have now implemented home working for all of our staff.
Repairs will continue to be managed by emailing a request to firstname.lastname@example.org should you have a maintenance emergency. Or ring 0115 929 4499.
As instructed by the government we do not have any staff at the office, however in very limited circumstances we will meet clients at the office, on an appointment basis only, and only where staff members are confident in doing so.
I would ask that all clients respect this, we are always at the other end of the phone or on email should you require us on: